Support
Track requests
On the other side, platform admins have a dedicated view for incoming help requests — so every message a visitor sends reaches a person who reads it, and nothing sits in an inbox no one's watching.
How it works
- Platform admins read submissions at /admin/help-requests — search, date range, CSV export; read-only
- Help requests carry no status — rows are immutable submissions and follow-up happens over email
- Replies go straight to the email you submitted — the product holds no message thread to show
Good to know
- Treat the help request form as the fastest path for anything account- or workspace-specific — it reaches the team directly