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Triage remediation tickets

Queue by critical, high, medium, low — and track resolution per ticket

With tickets generated, triage is a severity queue: work critical first, then high, medium, low — and let each ticket's derived resolution tell you when it is actually done.

The queue#

GET /v1/domains/:id/remediation-tickets returns tickets ordered for triage with severity on each row; the canonical rank is critical: 0, high: 1, medium: 2, low: 3 (the same ordering the Your-changes checklist uses). Statuses are just open and exported — there is deliberately no "resolved" button: resolution is computed on every read by comparing the ticket's finding against the latest audit.

Derived resolution#

  • resolved — the finding no longer appears in the current audit.
  • still_open — still present at the same severity rank.
  • regressed — still present but at a worse rank (e.g. medium finding now high).
  • unknown — no completed audit to compare against.

So the loop is: fix in the right layer (Act in the right layer) → re-audit → the next read shows resolved. Nothing needs closing by hand, and nothing can be falsely closed before the audit agrees.

Expected result#

A self-updating queue where severity orders the work and the audit — not a checkbox — certifies completion.

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